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Terms Conditions That Govern Your th88 Account

These terms set out the rules between you and th88 — what you agree to when you open an account, deposit funds, and access any part of the platform.

Account eligibility rulesDeposit & withdrawal termsTouch 'n Go eWallet, Boost, GrabPay conditionsAccount suspension groundsHow to request changes

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CONTACT FOR TERMS

How to Reach Us About These Terms

If any clause is unclear, or you want to raise a concern about how these terms have been applied to your account, we have three ways to get in touch. For wallet-related disputes — including Touch 'n Go eWallet, Boost, or GrabPay deposit discrepancies — live chat is the fastest path.

Team online

Live Chat

Available directly from your account dashboard. Raise a terms query, account dispute, or payment concern and an agent will handle it from there.

Email Support

For formal written queries about your rights under these terms, send us a message via the email address listed in your account settings page.

Help Centre

The Help Centre covers common account questions, deposit paths, and what happens when a transaction is flagged under our verification process.

ACCOUNT INTEGRITY

How We Handle Your Account Under These Terms

These terms are not just boilerplate — they define how your account data is held, how your deposits are processed, and under what conditions your account can be restricted. Players in Kota Bharu and across Malaysia are subject to the same rules and the same protections outlined here.

Account Data & Retention

We retain account data for as long as your account is active and for a period afterwards as required under applicable law. You can request a data summary through live chat.

Transaction Security

All deposits and withdrawals — including those processed via Touch 'n Go eWallet and Boost — pass through encrypted channels. We do not store full wallet credentials on our side.

Account Restrictions

We may suspend or close an account if activity breaches these terms. You will be notified by the email registered to your account, and any eligible balance will be reviewed for return.

Requesting Changes

To update your registered details — including the wallet account linked to your profile — submit a verified request via live chat with supporting account identification.

What These Terms Cover and How They Apply

th88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on th88 and completing your first deposit — whether via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — you confirm that you have read and accepted these terms in full. They apply to every session, every transaction, and every request

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you submit through your account. We may update these terms from time to time. When we do, the revised version is posted at this address and takes effect immediately for all accounts. We will not give individual advance notice of minor clarifications, but material changes will
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be flagged on the login page. Continuing to use your account after a change has been posted means you accept the updated terms. These terms are governed by the laws applicable in your jurisdiction. Access to th88 is available only where local law permits — it
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is your responsibility to confirm that using this platform is lawful where you are based. We do not represent that the content here is appropriate or available in all locations. If a section of these terms is found unenforceable, the remaining sections continue to apply in
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full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About Our Terms

These are the questions we get most often about how the terms work — covering your rights, account access, payment conditions, and what to do if you disagree with a decision.

No. You accept them once when you open your account. If the terms change materially, you will see a notice at login before proceeding. Continued use means acceptance.

If a suspension is applied, your balance is held pending review. We will contact you via your registered email to explain next steps, including any eligible return of funds.

The same account terms apply regardless of which payment method you use. Individual payment rails like Touch 'n Go eWallet, GrabPay, or Boost may have their own provider terms on the wallet side.

Yes. Contact us via live chat or email with your account details, and we will provide the version of the terms that was active at the time of your registration.

Raise it through live chat first — most disputes are resolved at that stage. For formal written escalation, use the email address in your account settings and reference your account ID.

Yes. These terms state that access depends on local law and is available only where permitted in your jurisdiction. It is your responsibility to confirm this before using the platform.

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