What We Collect and Why It Matters
We collect the information you provide when registering — your name, email address, contact number, and preferred payment method. When you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, our payment processor captures transaction references to verify the transfer and credit your account
-
1
balance accurately. We do not store your full wallet credentials on our servers. Beyond registration and payment data, we also collect device and session data: the type of device you use, your browser session identifiers, and general location signals to comply with applicable access rules in
-
2
Malaysia. This data helps us detect unusual login activity and protect your account. We retain your account data for as long as your account remains active. Once you request closure, we keep only the minimum records required under applicable law, after which data is deleted from
-
3
our systems. All data is handled in accordance with applicable privacy law, and access to your personal file is available where local law permits. If you are accessing from Kota Bharu or anywhere else in Malaysia, the same policy applies — one consistent standard across all
-
4
regions we serve. To ask about your data or raise a concern, reach our support team through the channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.