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What Governs Your Account With Us

Your use of th88 is subject to these terms, which set out how accounts are opened and managed, what data we hold, and how disputes are handled — all within the boundaries of applicable Malaysian law.

Account TermsData & PrivacyJurisdiction NoticeAccess ConditionsContact Rights
th88 What Governs Your Account With Us
LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

Live Chat Raise a legal or account query directly through our live chat channel. Our support team can log formal requests and escalate account disputes to the relevant team for review.
Email Support For written records of legal queries, account closure requests, or data access submissions, contact us by email. We aim to acknowledge all written requests within one working day.
Account Help Centre Our help centre covers account verification steps, payment dispute processes for Touch 'n Go eWallet and GrabPay transactions, and data request procedures in one place.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at th88

We hold only the data needed to operate your account — registration details, payment records including Touch 'n Go eWallet and Boost transactions, session activity, and communication history. Here is how we manage it.

Data Retention

We retain account and transaction data for the period required under applicable Malaysian law. After account closure, personal data is anonymised or deleted in line with our retention schedule, unless a legal hold applies.

Cookie Use

Our platform uses functional cookies to keep your session active and analytics cookies to understand how pages are used. You can manage cookie preferences via your browser settings at any time without losing account access.

Account Security

Account access is protected by password and a one-time PIN sent to your registered mobile number at login. If you suspect unauthorised access, contact support immediately to freeze the account while we investigate.

Data Access and Corrections

You have the right to request a copy of the data we hold on your account, or to ask us to correct inaccurate records. Submit your request via email or live chat and include your registered account details for verification.

Common Questions on Our Terms and Policies

These terms apply to anyone who opens an account with th88 in Malaysia. Access is subject to local law, and by registering you confirm you meet the eligibility conditions that apply in your area.

We can suspend or close accounts that breach our terms. Any balance held is reviewed through our account verification process. Eligible funds are returned via your registered payment method, such as Touch 'n Go eWallet or GrabPay.

We notify you at your registered contact details when material changes are made. Continuing to use the platform after that notice means you accept the updated terms. You may close your account before changes take effect if you disagree.

Send your request through live chat or email with your registered account details. We will verify your identity before releasing or amending any data, in line with applicable data protection requirements in Malaysia.

Account eligibility depends on local law in Malaysia. We do not accept registrations from jurisdictions where accessing our platform is prohibited. You are responsible for confirming that local law permits your use of th88.

Contact our support team immediately via live chat or email. We can freeze your account while the situation is reviewed and will walk you through the steps to secure access, including resetting your login credentials and OTP settings.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.